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COVID-19 Policy Update

On Tuesday evening, March 17th, the CDC recommended that all routine eye care be deferred until further notice, in order to slow the transmission of COVID-19 through our community.

As of 8:00am 3/23/20 EnVision Family Eyecare has made the difficult decision to reschedule all routine eye examinations.

Please be assured that we are still available to triage all urgent and emergent issues as well as help you with routine matters during this challenging time.

What does this mean?

1) If you are scheduled for your routine eye examination, from March 23-April 3, we will be contacting you by phone to reschedule.

2) If you need to replace contact lenses and need an extension on your prescription, please contact us and we will assist you until you can come in for a visit.  The doctors will review each case to see if appropriate.

3) If you are running out of an eye drop medication, please contact us and we can transmit a refill electronically to your pharmacy.

4) If you have an issue which cannot wait for an office visit, contact us and we will schedule a phone call and/or a teleconference appointment with one of our doctors. Medicare has temporarily relaxed its telehealth rules to allow this type of communication during the pandemic crisis. Other insurers may follow suit and allow for reimbursement of virtual care costs. The consultation must be initiated at your request.

5) If you have an ocular emergency we are, as always, available to help you at any time. Call our office at 865-982-6110 and wait for instructions at the end of the message. Drs. Spicer or Vines will address your issue by phone, see you in person, or refer to another provider if needed.

6) During this period of social distancing and quarantine, we must all do our part by restricting activities outside the home except for getting urgent and emergent medical care.

7) Please remember, if you feel you are having any symptoms, call ahead before visiting your doctor’s office and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

The CDC has many wonderful resources. Arming yourself and your family with clear information will help you avoid undue stress.

https://www.cdc.gov/coronavirus/2019ncov/prepare/prevention.html 

https://www.cdc.gov/coronavirus/2019-ncov/prepare/managing-stress-anxiety.html

We have asked our staff to reduce hours to match our patient needs and stay home as much as possible until further notice. This is to protect them, our patients, our state, our nation, and our planet.  Together we will weather this storm.

With sincerest wishes for your continued good health, we remain at your service.

 

The Doctors and Staff of EnVision Family Eyecare